Return and Exchange

Returns

We strive to ensure your complete satisfaction with your purchases. However, if you need to return any product, please adhere to the following policy:

Return Conditions
- The return request must be made within 30 days of receiving the order.
- The product must be unused and in its original condition, with all original accessories and tags.

Return Process
1. Contact our customer service team via contact@gmail.com to submit a return request.
2. We will send you return instructions and a tracking number if required.
3. After we receive and inspect the product, we will issue a full refund of the purchase amount, excluding the original shipping costs.

Exchanges

If you wish to exchange a product for another one, please follow these steps:

Exchange Conditions
- The exchange request must be made within 30 days of receiving the order.
- The product must be unused and in its original condition, with all original accessories and tags.

Exchange Process
1. Contact our customer service team via [your contact information] to submit an exchange request.
2. We will send you return instructions and a tracking number if required.
3. After we receive and inspect the product, we will ship the replacement product to you.

Return and Exchange Fees
- The customer is responsible for the shipping costs of returning or exchanging products, unless the product is damaged or incorrect.

Non-returnable or Non-exchangeable Products
- Some products, such as personal items or perishable goods, may not be eligible for return or exchange. This will be clarified at the time of purchase.

Contact Us
If you have any questions or need assistance with the return or exchange process, please contact us via contact@cutemeows.com.